Support - Click on links below

  • Remote Computer Support
    Remote Computer Support

    We can offer remote computer support to any customers who: (1) their issue is not hardware or boot-up related and (2) has a good working Internet connection. Our customers use this service often because it saves them both time and money by not having to come to our office.

    It's as easy as 1-2-3...Once you and our Technician are both ready to start a remote support session:

    1- CLICK HERE TO INITIATE IMMEDIATE REMOTE SUPPORT
    2- Call us at 757-689-2889 to get your session ID pin code
    3- Enter the session ID pin code and click the join session button; then follow last few steps

    Note: We offer this service at a flat rate of only $79 that is billed only after you are 100% satisfied. Other fees may apply if needed to resolve your issue; like adding security software, etc. If we cannot resolve remotely, customers may still need to bring their computer into our office.

     

  • News Videos And Information
    News Videos And Information

     


    Major Ransomware Cyber Attack - 5.12.17


    What is Ransomware?

     


    Has your emailed been hacked & what to do?

  • Door to Door Service
    Door to Door Service

    Let us come from our office (located at 3720 Holland Road) to your condo, apartment, home or business in Virginia Beach (Example: from our office to the ocean front is 10 miles).

    We will pick-up, repair and return your laptop, desktop, Mac or cracked iPad\iPhone for a $30 round-trip travel fee (or $15 each way\$1.50 per mile) plus the labor cost to fix your equipment.

    Note: You can also have us pick-up or drop off (1-way) for $15. Call our office anytime at 689-2889 to schedule a pick-up date or for more details. Our pick-up hours are between 9am - 10am and return hours are from 6pm - 7pm Monday thru Friday. The complete turn-around time is based on our Technicians work load. For computers, we generally can diagnose and sometimes fix the same day (depending on whether we have to order any parts to fix your equipment). 

  • The Computer Doctor's Are Always Available!
    The Computer Doctor's Are Always Available!

    Do you just have a quick technical or general question or issue about your laptop, desktop, tablet or phone?

    If so, the "Computer Doctors" are available to try and answer your question by clicking on our Facebook page and posting it. Note: At times, if your question is too technical we may need to actually see your computer or device in order to better assess. 

  • After Hours - Live Chat With Us!
    After Hours - Live Chat With Us!

    Do you have a question or need help after our normal business hours? Our chat line is available Monday - Friday 6pm - 10pm and Saturday and Sundays 10am - 2pm. After those designated hours, you can still leave a message and someone will get back with you as soon as possible. Click on any blue "Live chat with us now" buttons on any of our pages in the bottom right corner ↓

  • In-Office Support
    In-Office Support

    You can always bring your troubled laptop, Mac, tablet, smartphone or even desktop (to our office as pictured) anytime Monday - Friday 10am - 6pm or Saturday 10am - 2pm (during winter hours). Walk-ins are welcome, appointments are NOT neccessary, there are never any wait times, your system will be checked-in immediately and you will be given a FREE written estimate. Depending upon what time you bring it in and how busy we are, we may be able to diagnose your computer the same day. 

  • 6 FREE Benefits
    6 FREE Benefits


    * Free Written Estimates
    * Free Check-In Assessments
    * Free Initial Consultation
    * Free Phone Support
    * Free Email Support
    * Free Live Chat Support

  • What is MOST important to you?
    What is MOST important to you?


    We want to know...what is the MOST important category when choosing a computer company to fix your computer? 1. Cost, 2. Fast Service 3. Quality. Please answer here. 

    Note: This feedback will help us better service our current and future customers. 

     

  • Our Blog Site
  • Tech Videos
  • On-Site Support - Commercial and Residential
    On-Site Support - Commercial and Residential

    We offer on-site support to our residential and commercial customers.  This is the only time an advance appointment will be necessary.  When you call our office, we can generally have one of our Technicians on-site in about 24 hours or less.  The exact time will depend upon when you call and our current schedule.  We only offer same day emergency On-site services to our commercial or contract customers.  

    Note: Another option for immediate same day service, is to use our Remote Computer Support.  CLICK HERE to read more about this service. You can also click on our initiate remote support link below.

  • Technical Phone Support
    Technical Phone Support

    We offer in-depth technical phone support that is normally charged* at a minimum of 15-minute increments. This is generally still much less than those other phone support service companies.

    *Basic - quick questions will never be charged. For all new customers, your first 1-year of calls are all free.

  • Social Media, Tips and How To
    Social Media, Tips and How To

    Below are links to our Social Media, Tips and How To's:

    Follow Us On Pinterest

    Tip - Brush up on tech acronyms
    Tip - Control your desktop
    Tip - Short cut keys
    Tip - 11 ways to fix a slow computer. http://ow.ly/MMeDS
    Tip - More "cost effective" to FIX vs. replace your computer. http://ow.ly/MqJlE

    How To - Back up your Apple device to iCloud
    How To - Create hack proof passwords

  • Links and Partners
    Links and Partners

    Below, we have quick links to some of our partners such as Dell® and Driver Savers® along with other miscellaneous links.

    Drive Savers® - Our primary data recovery partner
    Gillware® - Our other secondary data recovery partner
    Dell® - We are authorized resellers
    Angies List® - Write a review

    Join our mailing list - For free Tech Tips and more 

  • Review us on Angie's List - A Rating
    Review us on Angie's List - A Rating

    We use Angie's List (and currentley have an "A" rating) to assess whether we're doing a good job keeping valued customers like you happy. Please visit http://my.angieslist.com/angieslist/Review/5790321 in order to grade our quality of work and customer service.

    Read Unbiased Consumer Reviews Online at AngiesList.com
    angieslist.com/review/5790321
  • Services Page
    Services Page


    Note: In case you missed it, we already have a full services page link on the top bar of this and every other page. However, you can also just click here from this page for quicker access to our services page.

  • Sales Page
    Sales Page


    Note: In case you missed it, we already have a link to our full sales page on our home page, However, you can also just click here from this page for quicker access to our sales page.