Support - Click on links below
- Remote Computer Support
- News Videos And Information
- Door to Door - Pickup & Drop Off
- The Computer Doctor's Are Always Available!
- After Hours - Live Chat With Us!
- In-Office Support
- 6 FREE Benefits
- What is MOST important to you?
- Our Blog Site
- Tech Videos
- On-Site Support - Commercial and Residential
- Technical Phone Support
- Social Media, Tips and How To
- Links and Partners
- Review us on Angie's List - A Rating
- Services Page
- Sales Page
Remote Computer Support
We can offer remote computer support to any customers who: (1) their issue is not hardware or boot-up related and (2) has a good working Internet connection. Our customers use this service often because it saves them both time and money by not having to come to our office.
It's as easy as 1-2-3...Once you and our Technician are both ready to start a remote support session:
1- CLICK HERE TO INITIATE IMMEDIATE REMOTE SUPPORT
2- Call us at 757-689-2889 to get your session ID pin code
3- Enter the session ID pin code and click the join session button; then follow last few steps
Note: We offer this service at a flat rate of only $79 that is billed only after you are 100% satisfied. Other fees may apply if needed to resolve your issue; like adding security software, etc. If we cannot resolve remotely, customers may still need to bring their computer into our office.
News Videos And Information
Major Ransomware Cyber Attack - 5.12.17
What is Ransomware?
Has your emailed been hacked & what to do?
Door to Door - Pickup & Drop Off
Let us come from our office (located at 1092 Laskin, Suite 106) to your condo, apartment, home or business in Virginia Beach and pickup your equipment.
We will pick-up, repair and return your laptop, desktop, Mac or cracked iPad\iPhone for a $30 round-trip travel fee (or $15 each way\$1.50 per mile) plus the labor cost to fix your equipment. (Example: from our office to Town Center is 10 miles).
Note: You can also have us pick-up or drop off (1-way) for $15. Call our office anytime at 689-2889 to schedule a pick-up date or for more details. Our pick-up hours are between 9am - 10am and return hours are from 6pm - 7pm Monday thru Friday and 10am - 2pm on Saturday. The complete turn-around time is based on our Technicians work load. For computers, we generally can diagnose and sometimes fix the same day (depending on whether we have to order any parts to fix your equipment).
The Computer Doctor's Are Always Available!
Do you just have a quick technical or general question or issue about your laptop, desktop, tablet or phone?
If so, the "Computer Doctors" are available to try and answer your question by clicking on our Facebook page and posting it. Note: At times, if your question is too technical we may need to actually see your computer or device in order to better assess.
After Hours - Live Chat With Us!
Do you have a question or need help after our normal business hours? Our chat line is available Monday - Friday 6pm - 10pm and Saturday and Sundays 10am - 2pm. After those designated hours, you can still leave a message and someone will get back with you as soon as possible. Click on any blue "Live chat with us now" buttons on any of our pages in the bottom right corner ↓
You can always bring your troubled laptop, Mac, tablet, smartphone or even desktop anytime Monday - Friday 10am - 6pm or Saturday 10am - 2pm. Walk-ins are welcome, appointments are NOT neccessary, there are never any wait times, your system will be checked-in immediately and you will be given a FREE written estimate. Depending upon what time you bring it in and how busy we are, we may be able to diagnose your computer the same day.
6 FREE Benefits
* Free Written Estimates
* Free Check-In Assessments
* Free Initial Consultation
* Free Phone Support
* Free Email Support
* Free Live Chat Support
On-Site Support - Commercial and Residential
We offer on-site support to our residential and commercial customers. This is the only time an advance appointment will be necessary. When you call our office, we can generally have one of our Technicians on-site in about 24 hours or less. The exact time will depend upon when you call and our current schedule. We only offer same day emergency On-site services to our commercial or contract customers.
Note: Another option for immediate same day service, is to use our Remote Computer Support. CLICK HERE to read more about this service. You can also click on our initiate remote support link below.
Technical Phone Support
We offer in-depth technical phone support that is normally charged* at a minimum of 15-minute increments. This is generally still much less than those other phone support service companies.
*Basic - quick questions will never be charged. For all new customers, your first 1-year of calls are all free.
Social Media, Tips and How To
Below are links to our Social Media, Tips and How To's:
- Pinterest - Is it time for a new computer?
Pinterest - Useful shortcuts
- Social Media - Our Facebook page
Social Media - Our Twitter page
Social Media - Our LinkedIn page
Social Media - Our Instagram page
Tip - Getting Hacked is scary!
Tip - How to protect yourself from Cybercrime
Tip - Taskbar shortcuts
Tip - Brush up on tech acronyms
Tip - Control your desktop
Tip - Short cut keys
Tip - 11 ways to fix a slow computer. http://ow.ly/MMeDS
Tip - More "cost effective" to FIX vs. replace your computer. http://ow.ly/MqJlE
How To - Back up your Apple device to iCloud
How To - Create hack proof passwords
- Pinterest - Is it time for a new computer?
Links and Partners
Below, we have quick links to some of our partners such as Dell® and Driver Savers® along with other miscellaneous links.
Drive Savers® - Our primary data recovery partner
Gillware® - Our other secondary data recovery partner
Dell® - We are authorized resellers
Angies List® - Write a review
Join our mailing list - For free Tech Tips and more
Review us on Angie's List - A Rating
We use Angie's List (and currentley have an "A" rating) to assess whether we're doing a good job keeping valued customers like you happy. Please visit http://my.angieslist.com/angieslist/Review/5790321 in order to grade our quality of work and customer service.